Support

Something not working, or just have a question? We read every message.

Contact us

Email support@hydromind.app and we'll get back to you, usually within two business days.

It helps if you include your iOS version, your device model, and what you were doing when the problem happened.

Common questions

How do I restore my Pro purchase?: HydroMind Pro is a one-time purchase tied to your Apple Account. On a new device, open Settings → HydroMind Pro → Restore purchases. Make sure you're signed in with the same Apple Account you bought it with.
What does Pro unlock?: Pro removes all ads permanently and unlocks home screen widgets, the Apple Watch app, every theme and mascot, and your full hydration history. It's a one-time purchase — there is no subscription.
My widgets or Apple Watch app show a lock screen: Both are Pro features. After purchasing, they unlock automatically — the watch may take a few seconds to receive the update from your iPhone. If it doesn't, open HydroMind on your iPhone once with the watch nearby.
How do I turn Apple Health sync on or off?: Open Settings → Apple Health → Sync with Health in HydroMind. You can also revoke access entirely in the iOS Settings app under Health → Data Access & Devices → HydroMind. The app works fully without Health access.
I'm not getting reminders: Check that notifications are allowed in iOS Settings → Notifications → HydroMind, and that your quiet hours in HydroMind → Settings → Reminders aren't covering the time you expect a nudge. Reminders are scheduled locally on your device.
How do I delete my data?: HydroMind has no accounts and stores your hydration logs on your device. Delete individual entries from the History tab, or remove everything by deleting the app. Data written to Apple Health is removed separately in the Health app.
Is my hydration data used for advertising?: No. Hydration logs, Apple Health data, your goal, and your profile are never included in ad requests or shared with any advertising network. See our Privacy Policy for details.